Chat automation
Text and chat agents that answer, qualify and follow up like your best front-office person, around the clock.
What this looks like
We build chat and SMS agents on the web, on WhatsApp and inside the tools the client already uses. Conversation design, custom integrations and a hand-built knowledge layer, so the agent actually knows their business, not just their marketing site.
Most chat work is plumbing more than personality: answer the FAQ correctly, route the rest to a person, capture the context cleanly. We treat it that way.
Done well, a chat agent quietly handles most routine enquiry and turns website visitors into booked calls without the client’s team noticing. It never invents a price and never claims to be human.
When it makes sense
- The client answers the same texts and messages every day.
- Their inbound is bursty and they cannot staff for the peak.
- Customers keep asking the same questions about pricing, scheduling and service areas.
- The conversation data should flow somewhere useful: CRM, schedule, alert thread.
Clients we have shipped this for
Sound like the right shape?
Tell us what you’re trying to do. If the fit is right, we’ll scope it together.