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Chat automation
Conversational interfaces that work like your best ops person — only available 24/7.
What this looks like
We build chat agents on WhatsApp, on the web, and inside existing tools. Voiceflow for conversation design, custom code for the integrations, and a hand-built knowledge layer so the agent actually knows your business — not just the marketing site.
Most chat work is plumbing more than personality: answering the FAQ correctly, routing the rest to a human, capturing the context cleanly. We treat it that way.
Done well, a chat agent quietly handles 60-80% of routine enquiry without your team noticing.
When it makes sense
- You are answering the same WhatsApp or Instagram messages every day.
- Your inbound is bursty and you cannot staff for the peak.
- You have a catalogue or knowledge base people keep asking about.
- You want the conversation data to flow somewhere useful — CRM, ops dashboard, alert thread.
Clients we have shipped this for
Sound like the right shape?
Tell us what you’re trying to do. If the fit is right, we’ll scope it together.